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Start with Montu’s current support answers. If that is not enough, ask the AI support assistant. Issues that need account access, billing review, or manual investigation can move into a support case.
One support path, from self-service to human review
The page uses the same support knowledge, AI assistant, and case flow already available inside your Montu account.
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Browse the same product and account answers used by the in-app Help Center. They stay tied to Montu’s current features and rules.
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Support answers
These are the same live answers used inside the Montu Help Center, not a separate copy.
Montu can create a full Brand Identity and website, connect a custom domain, plan keywords, produce and refresh SEO content, create social content and designs, analyze your website/competitors/rankings/technical health/AI visibility, find leads, create/send/automate email campaigns, manage targets/KPIs/tasks/planning/reports, and run recurring marketing work through Montu Pilot. The sidebar is the live source of available services.
Montu analyzes the website first. For the free sample step you then choose SEO Content, Social Content, Email Content, or Mix. SEO produces article samples; Social produces platform-specific social samples; Email produces email-content samples; Mix gives a sample across the channels. After that you continue to the dashboard.
Choose the build-a-website path during onboarding. Montu focuses that path on Brand Identity + Build Website instead of article/social/email samples. The website created in Montu becomes a workspace in your website selector, so you can continue marketing it from the dashboard.
Yes. Open Build Website and connect the custom domain to the Montu-hosted site. Montu shows whether the domain is ACTIVE or still VERIFYING and, when verification is needed, shows the DNS/verification records to add with your domain provider. Re-run verification after DNS is updated. Once verified, the domain and SSL status become active. You can also replace or disconnect the domain later.
External publishing currently supports WordPress, Shopify, Webflow, Ghost, Medium, Salla, Zid. Each platform asks for its own official API/app credential. A website built and hosted inside Montu does not need external CMS credentials; edit and publish it directly from Build Website.
Open SEO Content and use the refresh workflow for a page you already published. Paste a URL from the selected website, optionally add its main keyword and a brief, and Montu checks coverage, structure, links, freshness and schema before generating a refreshed version with an itemised gap list and before/after result. If the connected platform supports updating the live page in place, you can republish from the workflow; otherwise Montu gives you the refreshed HTML instead of pretending the live page was changed.
Open Email Campaigns and switch to Automations. Choose an active audience list, set the sender/reply-to details, then build a sequence from READY email-content campaigns. A sequence can contain up to 5 steps, each with a delay from 0 to 720 hours. Consent is required before starting. You can see progress and the next run, then pause, resume or delete the automation.
No. Connect Google Search Console when you want verified search impressions, clicks, queries and positions. Montu also uses its own first-party activity/performance data where available. A GA4 connection is not required for the dashboard to work.
Starter: $29/mo · 2,000 tokens · Pro: $59/mo · 4,400 tokens · Growth: $89/mo · 7,100 tokens · Team: $159/mo · 13,700 tokens · Scale: $359/mo · 33,800 tokens · Agency: $559/mo · 57,800 tokens. New accounts receive 210 free tokens. Tokens can be spent across the included services. If you need extra usage, top-ups start at $10 and currently add 50 tokens per $1. The live Plan & Billing page is always the final source for checkout pricing.
Failed generation is refunded automatically when the run settles as failed. If a batch delivers fewer items than you paid for, the undelivered portion is returned. Lead discovery is the exception: its crawl/discovery base fee covers the crawl, while the per-lead portion for undelivered leads is refundable.
Montu Pilot is the autonomous execution mode. It plans and produces work on the cadence and boundaries you set, using the same underlying Montu services and their normal usage pricing. You can review its work and pause the automation whenever you need.
No. Self-service support is intentionally least-privilege: it receives public Montu product knowledge and the messages you type in the support chat. It is not given database access, credentials, secrets, admin tools, another customer’s records, or your private workspace/content. Account-specific investigation is escalated to a support case.
Yes. Self-service support is limited to 15 customer messages in a one-hour support window. The counter is enforced on the server, not in the browser. After the limit, the chat closes and the issue is handed off as a support case so the conversation cannot be used as an unlimited AI endpoint.
Use Plan & Billing for subscription changes. Cancelling keeps access through the paid billing period. Add or switch websites from the website selector, within your plan limit (Starter: 3 · Pro: 8 · Growth: 20 · Team: 10 · Scale: 25 · Agency: unlimited). Refund requests should be submitted as a support case so the team can review the payment.
Generated work stays inside its service workspace and is also surfaced through the Library where applicable. Social items can be scheduled in the Calendar, supported content can be published to a connected CMS, and Montu-hosted websites are edited/published from Build Website. Use the website selector first if you manage more than one site.
Still need help?
Use AI support for fast troubleshooting. If the issue needs a person or account-specific review, create a case from the same support flow.