Help & Support

Get an answer, solve the issue, or reach the team.

Start with Montu’s current support answers. If that is not enough, ask the AI support assistant. Issues that need account access, billing review, or manual investigation can move into a support case.

One support path, from self-service to human review

The page uses the same support knowledge, AI assistant, and case flow already available inside your Montu account.

Find an answer

Browse the same product and account answers used by the in-app Help Center. They stay tied to Montu’s current features and rules.

Browse answers

Ask Support AI

Describe the problem in plain language. The support assistant uses Montu’s current product knowledge to guide troubleshooting without accessing private workspace data.

Open AI support

Send a support case

For billing, account access, bugs, refunds, or anything that needs manual investigation, send a structured case to the support team.

Create a support case

AI support and support cases require a signed-in Montu account so the request can be handled securely.

Support answers

These are the same live answers used inside the Montu Help Center, not a separate copy.

Montu can build Brand Identity and websites, connect custom domains, plan keywords and topical coverage, create and refresh SEO content, create social content and designs, analyze websites, competitors, rankings, technical health and AI visibility, discover leads, run E-Content and E-Campaigns, manage targets, KPIs, tasks, planning and reports, and execute recurring work with Montu Pilot.

You enter the dashboard immediately. Eligible accounts receive 250 free tokens to spend on the tools they choose. Add a website or run its analysis when a tool needs it.

Open Brand Identity or Build Website from the dashboard. A website is required only for tools that use website context.

Yes. Build Website supports custom domains, ACTIVE and VERIFYING states, DNS verification records, re-verification after DNS changes, SSL status, replacement, and disconnect.

External publishing currently supports WordPress, Shopify, Webflow, Ghost, Medium, Salla, Zid. A Montu-hosted website is edited and published directly from Build Website.

Inside SEO Content, use an existing URL from the selected website. Montu reviews coverage, structure, links, freshness and schema, shows the gaps, generates a refreshed version, and provides a before/after result.

Choose an audience list and email content, then send now, schedule a supported send, or create a Repeat plan. The current customer interface does not expose a separate multi-step Email Automations tab.

No. Google Search Console is optional for verified search impressions, clicks, queries and positions. GA4 is not required for the dashboard to work.

Open Plan & Billing. It is the live source for plan availability, included capacity, website limits, upgrades, downgrades, and checkout pricing.

Failed supported work is settled automatically according to the service rules. If a paid batch is only partially delivered, the undelivered portion is handled automatically where item-level settlement applies.

Montu Pilot is the autonomous execution layer. It plans and produces work on the cadence and within the permissions and budget boundaries you set, while generated items remain visible in their normal workspaces.

Use Plan & Billing for subscription changes. Add or switch websites from the website selector within your current plan limits.

No. Self-service support receives public Montu product knowledge and the messages you type. It cannot access private workspace data, credentials, secrets, admin tools, or another customer’s records.

Yes. Self-service support allows 15 customer messages in a one-hour window. The limit is enforced on the server; when it is reached, the issue can continue through a support case.

Generated work stays in the relevant service workspace and appears in Library where applicable. Supported web content can publish to a connected CMS, while Montu-hosted websites are managed from Build Website.

They are pinned near the top of the dashboard navigation alongside Dashboard and Montu Agent. Brand IQ edits your brand context; Brand Template saves visual rules; Website Analysis supplies detected website context. Open the active website first.

Brand Identity generates an identity system from a brief or the current site's analyzed identity, preserving the detected original logo, colors and fonts where available. Brand Template is the persistent editable Main Template for the site's logo, HEX colors, fonts, tone and visual direction.

Yes. Open Brand Template > Brand assets. Generate and export editable SVG business cards (two-sided), letterheads, social covers, email signatures, presentation covers and invoices. Fill in contact details before generating. A downloaded SVG may reference the site's online logo.

Check that the correct website is selected and run or inspect Website Analysis. The Main Template can use only the details actually detected or saved. If a website logo says 'No website logo detected', support cannot assume one was imported; raise a case if it should have been found.

Open Create > Keywords for the keyword plan, Analyze > Ranking for tracked positions, and Analyze > Technical for technical health. Search volume must be clearly labeled as measured, estimated or unavailable—not invented as a verified figure.

Open Montu Tools > Campaign Workspace to organize campaign-related work, or Manage > Review & Approvals for items awaiting a decision. Their availability can depend on your account permissions.

Dashboard, Brand IQ, Brand Template and Website Analysis are pinned; Montu Agent, Pilot and Campaign Workspace are in Montu Tools. The expandable groups are Montu Tools, Analyze, Create, Build, Grow, Strategy, Manage and Team. Opening another group closes the previous group and takes you to its first page. Use sidebar search to locate a service.

Not necessarily. Social Content creates platform-specific content and Calendar manages supported schedules. Direct publishing depends on the destination and its active connection. Always verify a published status rather than treating a calendar entry as proof of publication.

Open Montu Lab (/dashboard/montu-lab) for an analyzed website. Filter and refresh the available ideas, then use Execute on a permitted suggestion and check its actual result in the destination service. Montu Pilot continues to show automation settings and production history.

Registration gives you immediate dashboard access, without mandatory email confirmation. Your account is considered active once you add a website. If adding a site fails, contact support.

Check the used/remaining allowance indicator in the dashboard and open Plan & Billing for your current plan, limits, upgrades and live checkout prices. Individual task usage prices and internal service cost calculations are not shown in support answers.

Open the service and check the item status. If the issue persists, create a support case with the service name, website, approximate time and visible error. Do not send passwords, API credentials or card numbers. Never assume a payment refund or task success until it is confirmed.

Do not rely on older banners or expired offers. The current price and any applicable offer are those displayed in Plan & Billing at checkout; Montu no longer advertises the old 30% discount.

Still need help?

Use AI support for fast troubleshooting. If the issue needs a person or account-specific review, create a case from the same support flow.

Start Now